Refund policy
Updated: 10 October 2026
Free experience
No payment is required and ending the experience does not automatically create a charge.
First paid purchase
A full refund of the first payment can be requested within 7 days if no withdrawal has been made. After a withdrawal, this policy eligibility no longer applies. Mandatory legal rights remain unaffected.
Duplicate charges, errors and outages
Duplicate or erroneous charges are reviewed for a full refund. A material interruption caused by the platform can be addressed through a proportional refund or equivalent extension. A renewal term that has already started is ordinarily nonrefundable, except for errors or mandatory rights.
Request and method
Only actual fees paid can be refunded, in the same currency. Voucher portions are not cash. Subscription credit is not independently withdrawable; a transaction refund needs a separate review. Send the transaction reference, date and reason through the app or [email protected]. An initial reply is provided within 2 business days; approved external refunds normally take up to 10 business days, with provider processing potentially taking longer. Treatment of already credited income follows transaction records, applicable policy and law; it cannot be inferred from the on-screen estimate.